A bit about me
Hey there, I'm Jack, a dedicated Dad, a problem-solver and a generalist in all things User experience. Using User Experience Design, Service Design, and User Research principles I can take a holistic approach to elevate user experiences across a diverse range of industries. I advocate for users, attempt to understand their needs and craft meaningful experiences while considering stakeholder interests. With a strong sense of empathy, I'm deeply committed to enhancing lives through my work.
Experience
Local Leader, Interaction Design Foundation (IxDF)
Oct 2021 - Present
As the local leader for the Liverpool IDF community, I organise meet-ups in the vibrant community of designers within LiverpoolAs the local leader for the Liverpool IDF community, I organise meetups in the vibrant community of designers within Liverpool
Service Designer, Matchstick Creative
Sep 2023 - Mar 2024
In my role as a service designer, I was responsible for crafting seamless end-to-end service experiences, ensuring that users could achieve their objectives while enabling our clients to fulfil their organisational goals. This involved modifying transactions, products, and content across various digital and offline channels, both within our business and in collaboration with clients and partners. As a confident and competent designer, I developed designs rooted in evidence of user needs and organizational outcomes. I was entrusted to make informed decisions, contribute to design concepts, recognize when additional guidance was necessary, and incorporate evidence-based research into my work.
User Research and Experience Designer, Matchstick Creative
Jan 2021 - Sep 2023
My role is all about the user, understanding their needs and finding ways to improve their experience, this involves delivering workshops, conducting user research and creating assets such as wireframesMy role is all about the user, understanding their needs and finding ways to improve their experience, this involves delivering workshops, conducting user research and creating assets such as wireframes
Freelance User Experience Designer, Matchstick Creative
Apr 2021 - Dec 2021
During my freelance stint, I focused on capturing audience insights by crafting personas and journey maps. These tools helped me delve into customer needs and behaviours, aiding clients in refining their offerings for maximum impact and satisfaction.
User Experience Intern, Matchstick Creative
Nov 2020 - Apr 2021
During my internship, I crafted surveys, engaged in client workshops, and developed a standardised document for future sessions. These experiences enriched my understanding of customer preferences and facilitated more efficient project processes.
Qualifications
Mental Health First Aid, MHFA England®MHFA England®
Issued Jul 2023
AWARENESS OF FIRST AID, The Mind Map (CIC)
Issued Jun 2023
User Research – Methods and Best Practices, The Interaction Design Foundation
Issued Jul 2022
Become a UX Designer from Scratch, Interaction Design Foundation
Issued May 2021